Customer Service & Administrative Executive (Contract) - Bali, Indonesia

Are you a dynamic and customer-focused professional looking for an exciting opportunity in Bali? PERSOL is seeking a Customer Service & Administrative Executive to join our team on a contract basis. This role offers a unique chance to work in a vibrant, multicultural environment where you'll be at the heart of our customer service operations. Based in Bali, you'll be responsible for handling customer inquiries, managing administrative tasks, and ensuring a seamless experience for our clients.

PERSOL is a well-established company in the hospitality industry, known for our commitment to excellence and customer satisfaction. As a Customer Service & Administrative Executive, you'll play a crucial role in supporting our operations and delivering exceptional service. This is an excellent opportunity to grow your career in a dynamic and supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints through various channels such as phone, email, and in-person.
• Manage and maintain customer records using CRM software like Salesforce or HubSpot.
• Process and manage administrative tasks including data entry, document preparation, and scheduling.
• Coordinate with various departments to ensure smooth operations and timely delivery of services.
• Provide excellent customer service by being responsive, polite, and professional.
• Assist in organizing and managing office events and meetings.
• Maintain a high level of accuracy and confidentiality in all tasks.
• Collaborate with team members to achieve departmental goals and objectives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 2 years of experience in customer service and administrative roles.
• Proficient in using Microsoft Office Suite (Word, Excel, Outlook).
• Experience with CRM software such as Salesforce or HubSpot is a plus.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Strong organizational and multitasking skills.
• Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

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