Customer Service Representative - Treasury.id

Join Treasury.id as a Customer Service Representative and become the voice of our brand! In this dynamic role, you will serve as the first point of contact for our valued customers, delivering exceptional support through multiple channels including phone, email, and live chat. As part of our dedicated customer service team in Tangerang Selatan, Banten, you'll be responsible for resolving customer inquiries, complaints, and issues with a focus on delivering a seamless and satisfying experience.

At Treasury.id, we pride ourselves on our commitment to customer satisfaction and continuous improvement. This role offers a fantastic opportunity to grow within a supportive environment, where your contributions directly impact our customers' experiences. Whether you're handling complex financial queries or providing guidance on our products, you'll play a crucial role in maintaining the trust and loyalty of our customers.

📋 Tanggung Jawab Pekerjaan

• Provide prompt and professional customer service through phone, email, and live chat.
• Respond to customer inquiries and complaints, ensuring timely and effective resolutions.
• Assist customers with account management and financial transactions.
• Document customer interactions and maintain accurate records.
• Collaborate with internal teams to ensure seamless customer support.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Stay updated with industry trends and best practices in customer service.
• Contribute to the development of customer service policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the financial services industry.
• Strong communication skills, both written and verbal.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with financial products and services.
• Ability to work under pressure and meet tight deadlines.
• Excellent problem-solving skills.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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